Privacy Policy

Effective Date: July 28, 2026

Brand Name: Aroxsa Care

1. Introduction

Welcome to Aroxsa Care (“we,” “our,” or “us”). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit or make a purchase from aroxsacare.com.

By using our website and purchasing our skincare products, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information to provide better services and a seamless shopping experience for all our customers. The types of data we collect include:

A. Personal Information You Provide Directly

Contact Details: Full name, email address, phone number, and delivery/shipping address.
Account Information: Username, password, and order history if you create an account on our store.
Payment Data: Payment method preferences and transaction details. (Note: All online payments are securely processed through encrypted third-party payment gateways; Aroxsa Care does not store your debit/credit card numbers or UPI PINs on our servers).
Customer Support: Any information or inquiries you submit through our contact forms, email, or customer service channels.

B. Automated Technical & Device Data

Log & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and device identifiers.
Cookies & Tracking Data: Small data files stored on your device to remember your preferences, keep items in your shopping cart, and improve site performance.

3. How We Use Your Information

We use your personal data for legitimate business purposes, including:

Order Processing & Fulfillment: To process transactions, package orders, send confirmation notices, and deliver your Aroxsa Care skincare products.
Customer Support: To assist you with inquiries, product questions, order tracking, returns, or refunds.
Personalized Experience: To remember your preferences, recommend relevant skincare products, and streamline checkout.
Marketing & Communications: (With your consent) To send promotional offers, news on product launches, and exclusive discounts via email or SMS. You can opt out at any time.
Website Security & Integrity: To prevent fraud, detect malicious activity, and ensure full compliance with legal and regulatory obligations.

4. Cookies and Tracking Technologies

Aroxsa Care uses cookies, pixel tags, and web beacons to enhance site functionality and analyze web traffic.

Essential Cookies: Necessary for basic site features, such as maintaining shopping cart contents and secure navigation.
Performance & Analytics Cookies: Help us understand how visitors interact with aroxsacare.com (e.g., via Google Analytics) so we can improve site speed and content layout.
Marketing Cookies: Used to deliver relevant advertisements and assess the performance of marketing campaigns.

You can choose to disable or block cookies through your browser settings, though doing so may affect certain features of our online store.

5. Third-Party Data Sharing & Service Providers

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We only share necessary data with trusted service providers who assist in operating our store:

Logistics & Delivery Partners: Courier and courier aggregator services to dispatch and deliver your orders accurately.
Payment Processors: PCI-DSS compliant secure payment gateways (e.g., Razorpay, Paytm, UPI networks) to process transactions safely.
Analytics & Technology Infrastructure: Web hosting, database management, and analytics services (e.g., Google Analytics) to keep our website secure and operational.
Legal Compliance: We may disclose your information if required by law, regulation, subpoena, or government request to protect our legal rights.

6. Data Protection & Security

We implement industry-standard technical and organizational security measures—including SSL (Secure Sockets Layer) encryption—to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While no internet transmission is 100% secure, we continuously update our systems to uphold high security standards.

7. Data Retention & Your Rights

Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, complete purchases, or satisfy legal/accounting requirements.
Your Rights: Depending on your jurisdiction, you have the right to:
- Access, review, or request a copy of the personal data we hold about you.
- Request corrections to inaccurate or incomplete personal information.
- Request the deletion of your personal data, subject to legal retention obligations.
- Opt out of marketing emails or promotional communications at any time by clicking “Unsubscribe” in any email.

8. Children’s Privacy

Our website and products are directed toward adults. Aroxsa Care does not knowingly collect or solicit personal information from children under the age of 18. If we learn that we have collected personal data from a minor without verification of parental consent, we will delete that information promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Updated versions will be posted directly on this page with a revised “Effective Date.” We encourage you to review this page regularly.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us:

Brand Name: Aroxsa Care
Official Website: https://aroxsacare.com
Email: support@aroxsacare.com
Customer Support Hours: Monday – Saturday (10:00 AM – 6:00 PM IST)