Privacy Policy

Who we are

Our website address is: https://aroxsacare.com. We operate as a GST-registered entity selling skincare products via WooCommerce.

What personal data we collect and why we collect it

  • Checkout & Account Data: When you purchase from us, we collect your name, billing address, shipping address, email address, phone number, and payment/credit card details. This information is used to process your orders, process payments, and provide customer support.

  • Comments: When visitors leave comments or reviews, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (hash) may be provided to the Gravatar service.

  • Media: If you upload images (e.g., for reviews), avoid uploading images with embedded location data (EXIF GPS). Visitors can download and extract any location data from images on the website.

Cookies

  • Account & Login: If you visit our login page, a temporary cookie is set to determine if your browser accepts cookies. When you log in, we set up cookies to save your login information and screen display choices. Login cookies last for two days, and screen options cookies last for a year.

  • Comments: If you leave a comment, you may opt-in to saving your name, email address, and website in cookies for your convenience. These last for one year.

  • Cart Data: WooCommerce sets cookies to keep track of cart data while you browse the site.

 

Who we share your data with

We do not sell your personal data. We share information with third parties only to help us provide our orders and store services to you, such as secure payment gateways (e.g., Razorpay/Cashfree) and shipping/delivery partners. If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

  • For users that register on our website, we store the personal information they provide in their user profile indefinitely. Users can see, edit, or delete their personal information at any time (except username changes).

  • Comments and their metadata are retained indefinitely to recognize and approve follow-up comments automatically.

  • Order information is kept for administrative, legal, and tax purposes as required by Indian law.

What rights you have over your data

If you have an account on this site or have left comments, you can request an exported file of the personal data we hold about you. You can also request that we erase any personal data we hold. This does not include any data we are obliged to keep for administrative, legal, or security purposes.