Refund and Returns Policy

Effective Date: July 28, 2026

Brand Name: Aroxsa Care

1. Overview

At Aroxsa Care, we strive to provide you with high-performance, dermatologist-tested skincare formulations. We take immense care in manufacturing, packaging, and shipping your orders. However, if you receive a damaged, defective, or incorrect product, we are here to make it right.

Due to strict hygiene, health, and safety standards for personal care and skincare products, opened or used products cannot be returned or refunded unless they arrived damaged or defective.

2. Return Eligibility Window

Damaged / Defective / Wrong Product: You must report the issue within 48 hours of order delivery.
Unopened Products: Return requests for unused, unopened, and factory-sealed products must be initiated within 7 days of delivery.

To be eligible for a return or replacement:

The product must be unused, unopened, and in its original condition.
The product must remain in its original outer packaging with all safety seals intact.
You must provide a valid proof of purchase (Invoice or Order ID) along with an unboxing video/photos demonstrating the issue.

3. Damaged, Missing, or Incorrect Products

If your package arrives damaged during transit, missing items, or contains an incorrect product:

Record an Unboxing Video: We strongly advise recording a continuous unboxing video when opening your package for faster claim verification.
Contact Us Immediately: Send an email to support@aroxsacare.com within 48 hours of receiving the package with your Order ID, description of the issue, and clear photos/videos.
Verification & Resolution: Once our Quality Assurance team verifies the claim, we will dispatch a free replacement product or initiate a full refund at no additional shipping charge to you.

4. Non-Returnable & Non-Refundable Items

In compliance with health and hygiene safety standards, the following items cannot be returned or refunded:

Items that have been opened, tested, or used.
Items returned without their original packaging, safety seals, or accessories.
Products purchased during clearance sales, promotional giveaways, or special flash offers.
Products damaged due to misuse, improper storage, or neglect after delivery.

5. Return Process (Step-by-Step)

Submit Request: Email our support team at support@aroxsacare.com with your Order ID and photos/videos of the product.
Review & Approval: Our team will review your claim within 24–48 hours and issue a Return Approval along with return instructions.
Pickup / Return Shipping:
- For damaged or wrong items, we will arrange a reverse pickup from your shipping address via our courier partner.
- If reverse pickup is unavailable for your pin code, you may be asked to ship the product back to us. In such cases, reasonable return shipping charges will be reimbursed upon submitting the shipping receipt.

6. Refund Process & Timelines

Once your returned item is received at our facility and passes quality inspection:

Approval Notification: We will notify you via email regarding the approval or rejection of your refund.
Prepaid Orders: Approved refunds will be credited back to your original payment method (UPI, Credit/Debit Card, Net Banking) within 5 to 7 business days.
Cash on Delivery (COD) Orders: Approved refunds for COD orders will be transferred to your verified Bank Account or UPI ID within 5 to 7 business days after you provide your bank/UPI details.

7. Order Cancellations

Before Dispatch: You can cancel your order free of cost before it is dispatched from our warehouse by contacting us at support@aroxsacare.com. A full refund will be processed immediately for prepaid orders.
After Dispatch: Orders that have already been shipped and handed over to the courier partner cannot be cancelled. You may refuse delivery upon arrival; a refund will be issued after deducting applicable gateway and shipping charges once the package returns to us.

8. Exchanges

We only replace items if they are defective, damaged during transit, or incorrectly shipped. If you need to exchange an item for the same product, please send an email to support@aroxsacare.com.

9. Need Help?

For any questions, refund inquiries, or return assistance, please get in touch with our customer care team:

Brand Name: Aroxsa Care
Official Website: https://aroxsacare.com
Customer Support Email: support@aroxsacare.com
Support Timings: Monday – Saturday (10:00 AM – 6:00 PM IST)