FAQs

FAQs

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FAQs

General Question

Currently, we ship across all states and union territories in India. We are actively working on expanding our delivery network to international markets including the USA, Canada, and Australia soon.

Yes. Our Korean Glass Glow formula utilizes Rice Water and Niacinamide, which are clinically proven to balance and nourish oily, dry, combination, and sensitive skin without causing irritation.

For maximum efficacy: 1) Cleanse with the Brightening Face Wash. 2) Apply 2-3 drops of the Glow Serum. 3) Moisturize with the Multi-Function Day & Night Cream. 4) Apply the SPF 50 Sunscreen (Daytime only).

Hydration is immediate. However, fading dark spots and achieving an even skin tone requires consistent application. Expect visible textural and brightening improvements within 3 to 4 weeks of daily use.

Yes. Our products are cruelty-free and manufactured in state-of-the-art Indian facilities following strict dermatological and national safety standards. We use transparent, 5-active ingredient formulations.

Once your order is dispatched, you will receive an automated email and SMS containing your tracking ID and a direct link to monitor your package’s delivery status.

Payment & Gift Card

We accept all major Credit/Debit Cards, UPI (Google Pay, PhonePe, Paytm, etc.), Net Banking, and mobile wallets through our secure, RBI-approved payment gateways (Razorpay/Cashfree).

Yes, Cash on Delivery is available across most pin codes in India. A standard convenience fee may be added to COD orders at checkout.

Yes. Our website uses end-to-end SSL encryption. We do not store your credit card or net banking details on our servers; all data is handled directly by the payment processors.

No. Due to strict hygiene and safety protocols for skincare, we do not accept returns or exchanges on opened or sealed items once delivered. Refunds are only issued for severely damaged or incorrect items reported within 48 hours with a mandatory unboxing video.

In case of a payment gateway timeout where funds are debited but the order is not confirmed, the amount is automatically reversed to your original payment method within 3-5 business days.

You can enter your discount code in the designated “Coupon Code” box on the Cart or Checkout page before finalizing your payment. The total amount will update automatically.