Refund and Returns Policy

Overview

Aroxsa Care deals in hygiene-sensitive skincare products. To ensure the safety and health of all our customers, we do not offer returns or exchanges on any opened, used, or unsealed products.

Damaged, Defective, or Incorrect Items

We only replace items if they are severely damaged in transit or if the incorrect item was shipped.

48-Hour Window: You must report the issue within 48 hours of delivery.
Mandatory Unboxing Video: To be eligible for a replacement or refund due to damage or wrong product delivery, you must provide a clear, uncut, and unedited unboxing video showing the sealed package being opened and the defect/damage.
Claims submitted without a valid unboxing video will be automatically rejected.

Refund Process (If Approved)

Once your claim and unboxing video are reviewed and approved, we will notify you of the approval.
Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within 5 to 7 business days.
For Cash on Delivery (COD) orders, our support team will request your bank account or UPI details to process the refund.

Late or missing refunds

If you haven’t received an approved refund after 7 business days:

Check your bank account again.
Contact your credit card company or bank, as processing times vary before a refund is officially posted.
If you have done this and still have not received your refund, contact us.

Order Cancellations

Orders can only be canceled before they are dispatched from our warehouse. Once a tracking number is generated and the product is shipped, the order cannot be canceled.

Contact Information

For all questions related to refunds, returns, or order issues, please contact us at: info@aroxsacare.com.